About Assure Mate®

Purchase Protection

In a bit more detail…

If you’re frustrated about poor customer reviews or abandoned carts, you’re in luck.
This application displays a pop-up at checkout offering to protect your customer’s purchase.
If the item they purchased from you is lost or damaged in transit to them we will reimburse them and take the hassle away from you.

The pop-up integrates into your checkout and is customizable according to your color scheme.


Pop-up screen gives your customer the ability to protect their purchase for a very small cost

We take care of the claims and queries for lost or damaged

The Assure Mate Application is customizable to fit in with the
design of your store

Despite the explosion of on-line retail sales, many customers still feel anxious about having their purchase lost or damaged during transit to them. We’ve created AssureMate specifically for the e-commerce market.

Your customers can now feel safe in making their purchase

Drastically improve your conversion rates. If your customers know their purchase is protected, they are less likely to click away from the checkout page.

Stop abandoned carts

Once they’ve paid for the purchase protection, your customer will receive an email conformation. If they need to make a claim, they simply click on a link in the email, and answer a few simple questions. We will then purchase the same item from your store and ship it to them again.

What happens when they opt for purchase protection?

Install the app with a single click. Your customers will be offered and prompted to purchase protection from AssureMate at checkout and the cost of the purchase protection will be automatically calculated for them.

Easy installation

If you need any help with the app setup or customization, don’t hesitate to contact us via e-mail!

Why Assure Mate?

It’s Free! As a store owner, you will never pay anything.

AssureMate will replace all lost, stolen or broken items that have been protected by the purchaser, which means you can keep more of your revenue!

AssureMate increases customer confidence at a vital point in the purchase process, resulting in site conversion increase.

Shoppers can buy with confidence knowing their purchase is protected.

Allow your customers to protect their purchase with one-click

Increase conversion, customer loyalty, and lifetime value

Increase trust by guaranteeing shipment or money back at no cost to you

What is Assure Mate?

AssureMate is a free plug-and-play app designed specifically for Shopify merchants.

We make it easy for your customers to protect their order for a small fraction of the cost of the cart value.

As a business, you no longer have to worry about refunding orders which aren’t delivered for customers who choose to protect their order through AssureMate.

Simply click “Add App” to sign up for the service. No coding is needed and setting up AssureMate takes minutes.


How does it work?

You can either choose to have us install the code for you for free or someone on your team with very limited development experience can do this easily.

As part of the checkout process, customers can select AssureMate to secure their order in one-click.

Customers receive a confirmation email from AssureMate that their purchase is protected and gives them a link to make a claim.

If the order does not reach the customer because it is lost or stolen, or your product gets damaged before arriving at the customer, the customer can claim a replacement item from AssureMate.

How do I get started?

To get started, click the button labelled “Add App”.

If you’re logged into Shopify you’ll be asked to authorize the connection between your store and AssureMate. This allows us to install our widget on your cart page.

How does AssureMate calculate how much to charge customers?

The amount we charge is calculated using a number of variables from type of product to the past history of similar businesses.

Customers typically pay around one to two percent of the cart value.

How long does it take AssureMate to process claims?

We respond to claims within 24 hours and do our best to process/payout claims within 5 days.

Is there a contract, or can I uninstall at any time?

You can uninstall AssureMate at any time.